Customer Service

• Are there any promotions or discount codes?

  Stay updated with our latest promotions and discount codes by subscribing to our newsletter or following us on social media platforms like Instagram and Facebook, we often posts specials and weekly discounts through our emails and social media.

• Do you store my credit card information?

  No. We prioritise your security. All transactions are processed via Shopify Payments, Paypal and payment partners such as zippay, afterpay, Paypal and laybuy. we don't retain any card details.

• How can I reach customer support?

  For assistance, start a chat or email us at customercare@babiesmart.com.au or call us at 1300-828-992. We're here to help between 09:00 a.m. and 05:00 p.m. AEST, Monday to Friday.

• Is BabiesMart legitimate? Are the products authentic?

  Absolutely! BabiesMart is one of the leading baby product suppliers in Australia. All products we offer are 100% genuine. Moreover, you can also find our products in different marketplaces such as Catch, Amazon, MyDeal, Westfield, Lasoo, and MedCart.

• Is GST included in your prices?

  Yes, all displayed prices include GST.

• Why does an item show as "Temporarily Unavailable"?

  If an item shows as “Temporarily Unavailable,” it might be in another customer's cart. Check back after a while or refresh your web page again or consider other available items.