Welcome to Our Help Site

• Are there any promotions or discount codes?
• Do you store my credit card information?
• How can I reach customer support?
• Is BabiesMart legitimate? Are the products authentic?
• Is GST included in your prices?
• Why does an item show as "Temporarily Unavailable"?

• I placed an order few days ago. Why hasn't it been dispatched, and when will I receive my item?
• What does it mean when I place a pre-order, and how does it work?
• I didn’t receive an order confirmation email. Why?
• How can I track my order?
• How can I check my order status?
• Can I modify or cancel my order after submission?
• How do I return an item?

See all articles in Orders →

• Bed rail parts, connectors and replacements
• Can I use a single bed rail on its own?
• Safety gate extensions: which size do I need?
• Which bed rail set do I need? Essential vs Enhanced vs Ultimate
• Will the DreamGuard bed rails fit my bed?

• How do I update my shipping address?
• How long does it take for me to receive my order?
• What should I do if I receive a failed delivery attempt notification?
• Which countries do you deliver to?