If you've chosen warehouse pickup at checkout, here's everything you need to know.
Address
Unit 30/68-78 Rosebank Avenue, Clayton South VIC 3169
Collection hours
Monday to Friday, 11:30 am to4:00 pmm
(excluding public holidays)
We're closed on weekends.
Please note: we're a warehouse, not a retail store
Our Clayton South site is a dispatch warehouse rather than a shop, so it's set up for collecting orders placed online rather than browsing in person. If you'd like to see a product first, our website has full photos and specifications for every item.
What to bring
- Your order confirmation — a copy on your phone is perfectly fine
- Photo ID
Wait for your collection email
Please don't come in until you've received an email confirming your order is packed and ready. If you arrive before then, your order may not be prepared yet.
If your order includes a pre-order item, it will be ready once the new stock arrives at the warehouse. We'll email you as soon as it's available for collection.
Someone else collecting for you?
No problem. Just let us know their name in advance by replying to your order email, and ask them to bring a copy of your order confirmation with them.
Can't make it during opening hours?
Get in touch and let us know what time would suit. We can sometimes arrange a slightly later collection if our team is on site, though we can't guarantee it.
Email us at customercare@babiesmart.com.au or reply to your order confirmation.
Changed your mind about pickup?
If you'd rather have your order delivered instead, please contact us as soon as possible. Pickup orders can't be converted to delivery once they've been processed, so we may need to cancel and re-place the order with delivery — and shipping charges would then apply.