Shipping & Delivery

• How do I update my shipping address?

  You can modify your shipping address in your account. If you need to adjust the address for an existing order, contact us immediately. Note that once dispatched, we can't alter the shipping address.

• How long does it take for me to receive my order?

  It usually takes about 2 - 7 business days depending on the location. Please check our Shipping Policy. If an order has been placed, it can be tracked here: Track My Order.

• What should I do if I receive a failed delivery attempt notification?

  Please contact the respective courier company or your local post office depending on the courier company if they can arrange a redelivery or collection. It's the same process on our end as well and we apologise for any inconvenience.

• Which countries do you deliver to?

  While we're based in Australia and it remains our primary market, we also provide international delivery to Oceania and other global locations, and all dispatches are made from our Melbourne, Australian Warehouse. Currently, we ship to: New Zealand (Duty-Free) Cook Islands French Polynesia New C...