What does it mean when I place a pre-order, and how does it work?

When you place a pre-order, you're reserving an item that is not currently in stock but is expected to be available at a later date, as indicated by the ETA on the product page. This allows you to secure popular or limited-stock items in advance.
Once the item becomes available, we'll dispatch it based on the provided ETA. The email confirmations and "My Account" section will treat both pre-orders and regular orders similarly. We understand the anticipation that comes with pre-ordering a product and appreciate your patience. If your item has surpassed the given ETA and you haven't received a dispatch notification, please contact our customer support for updates at customercare@babiesmart.com.au.