Orders
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I placed an order few days ago. Why hasn't it been dispatched, and when will I receive my item?
If your order has not been dispatched within the usual timeframe, it's possible you purchased a pre-order item. A pre-order is a special type of purchase for items that are not yet in stock but will become available at a future date. To confirm whether your purchase was a pre-order, please refer ... -
What does it mean when I place a pre-order, and how does it work?
When you place a pre-order, you're reserving an item that is not currently in stock but is expected to be available at a later date, as indicated by the ETA on the product page. This allows you to secure popular or limited-stock items in advance. Once the item becomes available, we'll dispatch it... -
I didn’t receive an order confirmation email. Why?
Our system automatically sends out confirmation emails. If you haven't received one, please check your promotions, spam, or junk folders. For those not subscribed to our email list, our system may not send order-related details, adhering to Australian privacy standards. Ensure you're subscribed t... -
Monitor your order's progress here - Track My Order
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How can I check my order status?
Once your order is placed, a confirmation email will be sent to you. Remember, orders are dispatched only after your credit card payment has been approved and all addresses verified. If you're a registered user, you can also check your order status under “My Account”, and the shipment can be trac... -
Can I modify or cancel my order after submission?
If your order hasn’t been processed or dispatched, we can cancel or modify it. For such requests, email us at customercare@babiesmart.com.au. -
Please reach out to one of our customer success champions at customercare@babiesmart.com.au they will provide you with further return instructions.
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My tracking says delivered, but I haven’t received my order. What should I do?
If tracking indicates delivery but you haven't received your package, first check with your local post office, neighbours, or around your property, and in the meantime please reach out to us at customercare@babiesmart.com.au we will reach out to our couriers partners to get further details a... -
What if I received the wrong item?
If an incorrect item was delivered to you, you qualify for a full refund, including shipping costs. For more information, see our Returns & Refunds policy and reach out to one of our customer success champions at customercare@babiesmart.com.au -
What if my order arrives damaged?
If your item is damaged upon arrival or during transit, you're entitled to a full refund. Visit our Returns & Refunds policy for details, and reach out to one of our customer success champions at customercare@babiesmart.com.au